Screen or battery repair and your data
Your photos, messages and apps are stored on a chip soldered to the mainboard, and a display or a cell is a separate assembly that unplugs from it. Swapping either one leaves the data exactly where it was. After a screen repair the phone opens on the same home screen with the same apps.
The backup covers the small number of visits that turn into something else. A phone dropped hard enough to break glass has sometimes taken a knock to the board as well, and a battery that has been swelling for months has been heating everything next to it. Where the fault runs deeper than the part, your files are already safe in your account.
One job on the price list does wipe a phone. A factory restore puts the operating system back on clean, and an operating system restore starts with your data coming off the device. Glass, cells, ports and cameras all leave storage where it is.
iPhone backup before a repair
The quickest route is the phone's own backup, and it wants power and Wi-Fi to finish.
- Open Settings, tap your name at the top, then iCloud, then iCloud Backup.
- Turn the switch on and tap Back Up Now with the phone plugged in and on Wi-Fi.
- Wait for the date under Back Up Now to change to today before you unplug it.
Where iCloud storage is full, a computer backup holds everything and costs nothing. Connect the phone by cable, open Finder on a Mac or iTunes on Windows, trust the computer when the phone asks, then choose Back Up Now. An encrypted local backup is the only one that carries your saved passwords and Health data across, and the encrypt option is worth ticking first. Testing the repair needs the passcode on pickup day.
Android phone backup
Android splits the job between the account backup and the photo library, and both are worth checking.
- Open Settings, then Google, then Backup, and tap Back up now for apps, call history, contacts and messages.
- Open Google Photos, check that backup is switched on, and let the upload reach the end.
- For a copy you hold yourself, connect the phone by USB, choose File transfer on the notification, and copy the DCIM folder to the computer.
A folder on your own drive does not depend on an account password or a subscription. That third step is the one people skip and later wish they had not. Downloads and any messaging app folder are worth dragging across in the same pass.
Details to write down before the drop-off
4 things cover almost every counter conversation: the Apple ID or Google account on the phone, the password for it, whether Find My iPhone or Find My Device is switched on, and the screen passcode. Proving the part works needs all 4.
Touch has to be tested across the whole panel, Face ID has to be enrolled and tried, and the cameras have to be opened. A locked phone allows none of it. A phone that arrives without its code gets tested to the point the lock screen allows, and the rest of the checklist stays open. Most customers key the code in at the counter and change it once the phone is back in their hand.
2 things travel badly on every route above. Codes held in an authenticator app stay on the handset unless they are exported to the new device first, and an eSIM has to be reactivated through the carrier. Both are worth sorting out while the phone is still working.
A phone that will not turn on
Every method above needs a handset that boots. A phone that is dead after a drop, after liquid, or after nothing at all is a different job, and the files come off through data recovery once the board has been assessed. Recovery is priced Per Failure, and the general diagnostic that decides which failure you have is free.
Corrosion keeps spreading on a board that is still powered, and liquid is the case where waiting costs the most. Our guide on what to do in the first hour after water damage covers that, and the recovery page sets out which failures have a route back and which do not.
Quote details ahead of the visit
Give yourself a day and send the model and the fault through the quote form about 24 hours before you plan to come in. A backup finishes over Wi-Fi overnight on that schedule, and the part is confirmed on the shelf. The figure comes back to you before you set off for the counter in Broken Arrow.
Bring the phone charged if it will charge, bring the cable for anything unusual, and say on the free quote form whether a backup exists. Customers driving over from Tulsa reach us on Highway 51 in about 15 to 25 minutes, and a backup started the night before is done long before the car is.
